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Ibai Fernández
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Vol. I Agency RevOps & Internal Infrastructure Chile + LatAm

The LFi Times

Engineering The Agency Engine

A field report on intrapreneurship, operational redesign, and rapid promotion under enterprise pressure.

LFi agency digital infrastructure capture
Fig. 1 - Enterprise campaign command layer during peak account orchestration.

I did not join LFi to ship isolated landing pages. I joined to rewire how an agency operates at scale. Once a team manages high-volume corporate accounts across Latin America, manual campaign management becomes a structural bottleneck.

This is not the story of one website deploy. This is a business case in intrapreneurship: how I overhauled an international agency pipeline and transformed traditional marketing execution into a predictable automation engine.

From task execution to system governance.

The Intrapreneurial Pivot

The initial mandate was Front-End execution, but the gap between technical delivery and marketing strategy was immediate. Instead of closing tickets, I started architecting the operating layer: workflow standardization, CRM bridge logic (Salesforce and HubSpot), and automated decision trees for lead routing.

That shift changed my role from implementer to systems builder. I mapped dependencies between sales, account, and production teams, then translated them into deterministic process layers that reduced handoff friction and removed campaign ambiguity at launch time.

I converted tacit agency know-how into explicit operating protocols: pre-flight QA checkpoints, reusable campaign blueprints, and escalation routes for regulated accounts. Those standards created a shared language across teams and made execution quality less dependent on heroics.

Scale & Cross-Industry Impact

This systemic approach allowed us to absorb and manage complex requirements for over 18 major corporate accounts in parallel. Rather than reinventing execution for each client, I deployed modular frameworks adaptable across regulated sectors including Banking, Energy, Retail, and Real Estate. The result was direct compression of deployment cycles from weeks to hours.

At scale, the advantage was architectural repeatability: reusable automation patterns, shared quality gates, and decision-tree templates that adapted to each industry without restarting discovery from zero. That is what sustained velocity under enterprise-level complexity.

With the delivery layer stabilized, each new brief shifted from "build from scratch" to "compose and adapt." That operating model protected margin, increased deployment reliability, and gave the agency room to pursue higher-complexity enterprise mandates without sacrificing speed.

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